Our Business Aims & Objectives

• FOCUS: We aim to provide a service focused on the Service User. We aim to provide personal care and support in ways which have positive outcomes for Service Users, and which prompt their active participation
• BEING FIT FOR PURPOSE: We examine our operations constantly to ensure that we are successfully achieving our stated aims and objectives. We welcome feedback from our staff, Service Users and their friends and family
• WELFARE OF OUR SERVICE USERS: We aim to provide a package of care for each Service User that contributes to their overall personal healthcare needs and preferences. We will co-operate with other service providers and professionals to help to maximise each Service Users independence and ensure their maximum participation within their own community
• ASSESSED NEEDS: Before we provide our services, we ensure that a potential Service Users needs and preferences are thoroughly assessed. We aim to ensure that the care provided meets the assessed needs of the individual and their needs are assessed frequently in order to deliver and provide the care and support needed, and it is flexible to respond to change if necessary
• QUALITY SERVICE: We are whole-heartily committed to providing a high standard of care and are always open to suggestions for a continual level of improvement
• QUALITY SKILLED WORKFORCE: The standard of staff is based on the national occupational standards for the care industry

What is fundamental to La Petite Concierge

• Staff will enter a Service Users property and rooms within the property, only with express consent
• A service user has the right not to have or be interacted with or be interrupted by a Support Worker if they are entertaining or otherwise engaged
• We respect the fact that the Service Users possessions are private and will always act in accordance with the principles that our staff are guests
• Our staff will respect a Service Users rights to make a telephone call and carry on conversations without being overheard or observed by a member of our staff
• We ensure that records of the Service Users are seen and shared by legitimate professions on a need to know basis only

We aim to maximise our Service Users dignity in the following ways

• La Petite Concierge conforms to government recommended legislation regarding equal opportunities. As an employer of mixed gender staff, we are able to offer a choice to Service Users regarding whether they would prefer male or female carers to attend to their specific needs
• We ensure that, if asked Service Users receive the necessary assistance with dressing and maintaining the clothes
• We will provide help to Service Users who may require additional assistance with their personal appearance i.e. hair, make up, jewellery etc
• We aim to support Service Users to minimise any feeling of inadequacy and vulnerability
• We will treat all individuals with respect to reinforce characteristics by addressing/introducing Service Users in a manner of their choice. Responding to specific demands and requirements, aiming to maintain relationships which are warm and trusting but appropriate to the relationship between carers and service users

Independence

• We will assist to maximise Service Users to manage for themselves where possible rather than becoming totally dependent on staff and others
• We encourage Service Users to take as much responsibility as possible for their own healthcare and medication
• We involve Service Users fully in planning their own care, devising and implementing their care plans and managing the records of their care
• We work with staff, relatives and friends of Service Users to provide continuity of care, where possible
• We aim to deliver a level of care which focuses on capabilities rather than disabilities

Security

• We try to ensure that help is tactfully at hand when a Service User needs or wishes to engage in any activity which may place them at risk
• We hope to help to create a physical environment which is free from unnecessary sources of danger to vulnerable people or their property
• We also carry out thorough risk assessments of premises, equipment and the activities of the Service User
• Our staff will where possible, advise Service Users about situations or activities in which their frailty, impairment or disability is likely to put them or their property at risk
• The staff of our organisation are selected and trained to provide services responsibly, professionally, with compassion and never to exploit their positions to abuse or neglect a service user

Civil Rights

• If a Service User wishes to participate in an election, we will try to access the necessary information to either provide or obtain any assistance which they need to vote
• We want to help our Service Users to make use of a wide range of public services such as libraries, education and transport
• We will encourage our Service Users to make full use of health services in all ways appropriate to their medical, clinical and therapeutic needs
• We will provide easy access for our Service Users, their friends, relatives and representatives to complain about or give feedback on our service
• If we can, we will support our Service Users to participate in the activities of their communities through voluntary work, religious observance, involvement in associations and charitable giving

Choice

• We manage and schedule our service to respond as far as possible to Service Users preferences
• We respect Service Users eccentricities, personal preferences and idiosyncrasies
• We strive to cultivate an atmosphere and ethos in our service delivery which welcomes and responds to cultural diversity
• We encourage Service Users to exercise informed choices in their selection of the organisation and individuals who provide them with assistance

Fulfilment

• We try to help Service Users to participate in a broad range of social and cultural activities
• If requested, we will assist a Service User to participate in practices associated with religious or spiritual matters and to celebrate meaningful anniversaries and festivals
• We aim to respond sensitively and appropriately to the special needs and wishes of Service Users who wish to prepare for, or who are close to death
• We make particular efforts to understand and respond to the wishes of any Service User to participate in minority interest events or activities
• We will do everything possible to help a Service User who wants to achieve an unfulfilled task, wish or ambition before the end of his or her life